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These terms set out the rules that apply when you use w00 — covering your account, how transactions work through DuitNow, Boost or GrabPay, and what happens if something needs to be resolved. They apply where local law permits, so check that access is available in your region before proceeding.
When you open an account with w00, you enter into an agreement that covers every interaction on the platform — from browsing the lobby to completing a deposit through DuitNow or Boost. These terms apply to your account registration, wallet top-ups, withdrawal requests and any communication you have with our support team. Access to w00 is conditional on local law in your region. We do not operate in jurisdictions where online gaming is prohibited, and it is your responsibility to confirm that access is permitted where you are located. If local law changes, access may be suspended without advance notice. These terms can be updated. When we make changes, the revised version will be published on this page. Continuing to use w00 after an update means you accept the new terms. If you do not agree, the appropriate step is to close your account by contacting support through the channels listed below. All financial transactions — deposits via DuitNow, GrabPay or Boost, and any withdrawal to your registered wallet — are subject to the limits and verification steps shown in your account dashboard after login.
Not every part of your experience falls under the same set of rules. Here is a clear breakdown of what these terms cover and where the boundaries sit.
Your registration, login credentials, and session activity fall fully within these terms. You are responsible for keeping your account details secure. Any activity carried out under your login is treated as authorised by you until you notify support otherwise.
Deposits and withdrawals processed through DuitNow, Boost or GrabPay are covered by these terms. The limits, processing steps and verification requirements shown in your account wallet dashboard apply to every transaction you initiate.
Game titles, table availability and lobby content are subject to provider agreements and may change without notice. These terms govern your access to that content but do not guarantee that any specific game or table remains available at all times.
Payment processors, e-wallet providers like DuitNow and Boost, and game content studios operate under their own separate terms. w00 is not responsible for the terms, policies or service interruptions of those third parties, though we will assist where we can through our support team.
You have several practical options when it comes to managing your account and exercising your rights under these terms. To review your transaction history, open your account dashboard after login — every deposit and withdrawal is listed there with its status and timestamp. If you spot an error in your account details, such as a registered wallet number or contact information, you can submit a correction request through the support chat or email channel. Questions about how a specific term applies to your situation can be raised with our support team directly — they are the right first stop before escalating anything further. If you decide to close your account, contact support and the process will be explained step by step. We aim to handle account closure requests promptly, though timing depends on any pending transactions at the time of the request.
Your full transaction history is available in your account dashboard. Every DuitNow, Boost and GrabPay deposit and withdrawal is logged there with date, amount and status.
To update your registered wallet number, contact email or other account details, submit a request to support. Changes are applied after identity verification as described in the account settings flow.
Any question about how a term applies to your account can be directed to support via live chat or email. Responses address your specific account situation, not just a generic policy summary.
Account closure requests are handled by the support team. Pending balances must be settled before closure is finalised. The steps are explained when you make the request.
If something in these terms is unclear, or if you need to act on a right described above, our support team is the direct route. Choose the channel that suits you.
Open the chat window from any page while logged in. Available for account questions, transaction queries and terms clarifications.
Send your query to our support address found in the account help section. Include your registered wallet name for faster identification.
The Help Centre in your account dashboard covers common terms questions with step-by-step context. Check there first for account and wallet topics.
We collect only the information needed to operate your account — your registration details, transaction records and device data for security purposes. That data is retained for as long as your account is active and for the period required by applicable law after closure. We do not sell your personal data to third parties. Cookies are used to keep your session active and to remember your lobby preferences; you can manage cookie settings from your browser. Account security is your shared responsibility — use a strong password and do not share your login. If you suspect unauthorised access, contact support immediately so we can act on your account. To request a copy of your data or to ask about retention periods, reach out through the support channels listed on this page.
Account and transaction data is kept for the duration of your active account and for the legally required period after closure. You can request a summary of what we hold by contacting support.
Cookies maintain your session and save lobby preferences. They do not track you across unaffiliated sites. Adjust cookie behaviour from your device browser settings at any time.
Your account credentials are your responsibility. We will never ask for your password via chat or email. Report any suspicious login activity to support straight away so we can review your account access log.
When these terms are updated, the revised version appears on this page. The date of the last change is shown at the top of the document. Continued use of your account after the update date constitutes acceptance.
Quick answers to the terms questions our support team hears most often.
Yes, provided that access to w00 is permitted under local law where you are located. We serve supported regions in Malaysia, but it is your responsibility to confirm that online gaming is lawful in your specific area before opening or using an account.
All transactions processed through DuitNow, Boost and GrabPay fall within these terms. The specific limits and verification steps for each method are shown inside your account wallet dashboard after you log in, and those displayed figures are the ones that apply to your account.
The updated terms are published on this page. If the changes affect how your account operates, we will notify you through your registered contact details. Continuing to use your account after the update date means you accept the revised terms. If you do not agree, contact support to close your account.
Submit a correction request through live chat or email support. You will need to verify your identity using the steps shown in the account settings flow. Once verified, the update is applied to your account record and reflected in your dashboard.
Yes. Contact support through live chat or email and ask for a data summary. Include your registered wallet name so the team can locate your record quickly. Requests are handled in line with the retention and disclosure rules described in these terms.
Contact support immediately via live chat. The team can review your account access log and take steps to secure your account. Do not wait — report it as soon as you notice anything unusual, and change your password straight away if you still have access.