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At w00, every piece of information you share — from your account registration details to your DuitNow and Boost payment records — is handled with a clear purpose. This page explains what we collect, why we hold it, and the steps available to you when you want to review, correct, or question how your data is used.
When you open an account with us, we collect the details needed to run your account — your contact information, login credentials, and the transaction records linked to your wallet. Payment activity processed through DuitNow, Boost, or GrabPay is recorded to keep your account history accurate and to handle any query you raise with our support team. We do not sell your personal data to third parties. Where data is shared, it goes only to service partners directly involved in operating your account — for example, a payment processor handling a DuitNow transfer, or a technical partner maintaining our platform. Those parties are bound by the same duty of confidentiality we hold ourselves to. Data is retained for as long as your account remains active and for a period after closure as required by applicable law. If you close your account, we will let you know what is retained, for how long, and why. The current state of your stored data and transaction history is visible in your account dashboard after login. Access to our platform and its data practices depends on local law and is available where local law permits.
This policy covers data processed directly by w00 in connection with your account. Understanding what falls inside and outside its scope helps you know where to direct any question you have.
Everything tied to your w00 account — registration details, login records, and session activity — falls within this policy. You can review this data at any time through your account dashboard after login.
Payment activity linked to DuitNow, Boost, and GrabPay is recorded and covered here. Transaction records are visible in your wallet history. For disputes, our support team handles queries directly.
General browsing of the w00 site — game lobbies, table listings, and static pages — may generate anonymous analytics. This is aggregated data with no link to your personal account unless you are logged in.
External services you connect to independently — your bank's FPX portal, your e-wallet app, or device operating systems — operate under their own privacy terms. w00 does not govern those terms and cannot act on queries about them.
You have real choices when it comes to the data we hold on your account. Reviewing your records is the starting point: log in and head to your account dashboard, where your personal details, wallet history, and linked payment methods are all displayed. If any detail is wrong — a name spelling, a contact number, a linked payment method — you can correct it directly in the account settings fields shown there. For anything that cannot be changed through the dashboard, or if you want to raise a broader question about how your data is used, our support team is the right contact. They can walk you through a correction request or escalate a data query on your behalf. If you decide to close your account, we will confirm which records are retained post-closure and for how long, in line with applicable law. All requests are handled on a case-by-case basis, and response times depend on the nature of the query.
Log in and open your account dashboard to see the personal data and transaction history we hold for your account. No form or request needed — it is visible there directly.
Update a contact number, email address, or linked payment method from the account settings page. Changes take effect on your account immediately after you save them.
If you want to ask about retention, sharing, or any aspect of how your data is handled, reach our support team via live chat or email. They will log the query and follow up with a response.
Submit a closure request through support. We will confirm the process, let you know what data is kept after closure, and give you a timeline based on applicable legal requirements.
If you have a question about this policy, a specific data record, or a correction that could not be resolved through your account settings, our support team is available to help. Reach us through any of the channels below and we will direct your query to the right place.
Open the live chat window from any page on the w00 site. Our team will log your query and respond directly in the chat session.
Send your question to our support address listed in your account contact page. Email is the preferred route for formal data queries that need a written record.
The Help Centre accessible after login covers common account and data questions. Check there first — many queries about wallet history and account records are answered without needing to contact us directly.
We use standard web cookies to keep your session active and to remember account preferences between visits. You can manage cookie settings through your browser at any time; disabling certain cookies may affect how the account dashboard and payment flows display. No cookie stores your DuitNow or Boost payment credentials — those are handled by the respective payment provider's own secure environment. Account security on our side relies on encrypted connections for all login and transaction activity. We do not store plain-text passwords. For any change to sensitive account data — email address, linked payment method — the fields in account settings will walk you through the verification steps shown there.
Cookies keep your session and preferences in place. Manage them in your browser settings. Disabling functional cookies may affect dashboard display and payment step flows on the w00 site.
Login pages and all transaction steps run over encrypted connections. Payment data sent through DuitNow, Boost, or GrabPay passes through each provider's own secure channel, not stored on our servers.
We hold account data for as long as your account is active and for a period post-closure as required by applicable law. The retention period for specific record types is confirmed when you submit a closure request.
When this policy changes in a material way, we will notify you via the email address on your account before the changes take effect. The current version is always available on this page.
The questions below come from real queries our support team handles. If yours is not here, reach us through live chat or email.
We collect the details you enter during registration — name, contact number, email address — along with your login activity and the transaction records tied to your wallet. Payment activity through DuitNow, Boost, and GrabPay is recorded to keep your account history accurate.
Yes. Log in and open your account dashboard. Your personal details, wallet transaction history, and linked payment methods are displayed there. For records not visible in the dashboard, contact our support team via live chat or email and we will follow up.
Go to account settings after login. The fields for contact number, email, and linked payment methods can be updated directly there. Changes take effect immediately after saving. For fields that are not editable in settings, contact support to submit a correction request.
We share data only with service partners directly needed to operate your account — for example, the payment processor handling a DuitNow or Boost transaction. Those partners are bound by confidentiality obligations. We do not sell personal data to third parties for marketing purposes.
We retain certain records post-closure as required by applicable law. When you submit a closure request through support, we will confirm exactly which data is kept, for how long, and the legal basis for retaining it. All retention is time-limited.
Reach our support team via the live chat on the w00 site or by email through the address listed in your account contact page. For formal data queries, email gives you a written record. We will log your question and respond with a direct answer or escalate as needed.