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Everything governing how you use w00 — your account, wallet transactions through DuitNow or Boost, and access to our games — is set out here clearly. Access and eligibility depend on local law and are available where local law permits.
These terms apply to your use of w00 and govern the relationship between you and us from the moment you open an account. We operate under jurisdiction-dependent conditions, which means the rules that apply to your access are shaped by where you are and what local law allows. We do not override local regulation; where access is restricted by applicable law, those restrictions stand. Your account wallet — used for deposits and withdrawals processed through DuitNow, Boost, or GrabPay — is covered by the transaction terms in this document. We do not hold funds on your behalf in ways that fall outside the scope of what is described here. Each transaction record is visible in your account dashboard after login, and any discrepancy should be raised with our support team without delay. By continuing to use w00, you confirm that you have read and understood these terms and that you meet the eligibility conditions applicable in your region. If anything here is unclear, our support team is available to walk you through the specific section before you proceed.
DuitNow transfers
Boost wallet
GrabPay payments
Wallet transaction records
Not every part of your experience with w00 falls under the same policy section. Understanding the scope helps you know where to look when a question comes up.
Login, registration steps, wallet creation, and account verification are covered in full. If you encounter an issue with your account credentials or access path, these terms — and our support team — apply directly.
Deposits and withdrawals made through DuitNow, Boost, or GrabPay fall under our transaction terms. Records of each movement appear in your account dashboard; we do not alter or delete transaction history.
Game availability, lobby display, and promotional content shown on w00 are subject to change. The current state of any offer or game listing is shown in your account dashboard after login, not guaranteed by any prior display.
Payment processors, game studios such as CQ9 or PG Soft, and network providers operate under their own terms. We are not responsible for their policies, downtime, or decisions — though we work with partners whose standards align with ours.
These terms are not one-sided. You have concrete actions available to you as an account holder, and we are obligated to support them. If you want to review the data associated with your account, the transaction log in your dashboard is the starting point — it shows every deposit and withdrawal tied to your wallet, including the payment method used, whether DuitNow, Boost, or GrabPay. If you find an error in your account details — name, contact information, or linked payment method — you can correct it directly in the account settings page, or ask our support team to guide you through the update process. For questions about how your information is used or stored, raise a formal inquiry through the support channel and we will respond within the timeframe described in the contact section below. We do not close or suspend accounts without documented cause, and you are entitled to a clear explanation if any restriction is placed on your account.
Open your account dashboard to see a full transaction log, including every DuitNow or Boost deposit and withdrawal with timestamps and status.
Update your registered name, email, or linked e-wallet in account settings. If a field is locked, contact support with the correction and they will process it directly.
Submit a formal inquiry through our live chat or email channel. We log every inquiry and respond with a reference number so you can follow up without repeating the full context.
If a specific clause is unclear or you believe something has been applied incorrectly to your account, flag it to our team — they will escalate it to the right person rather than leave you without a resolution path.
For any question tied to these terms — account access, transaction disputes, or policy clarifications — our support team is the right first stop. We handle policy inquiries through the same channels used for account help, so you do not need a separate contact path.
Open the chat widget at the bottom of any w00 page. For policy questions, describe the specific clause or account action in question and our team will route it correctly.
Send your inquiry to our support address listed on the contact page. Include your account reference and the specific section of these terms you are asking about for a faster response.
For transaction records, wallet history, and account detail reviews, your dashboard is available after login at any time. Start there before raising a support ticket — most record queries are resolved directly in that view.
Keeping your account information accurate and secure is something we treat as a baseline obligation, not an optional extra. Here is what that looks like in practice.
We store the account details you provide — name, contact information, linked payment methods like DuitNow or GrabPay — only as long as your account is active or as required by applicable law. We do not sell account data to third parties.
w00 uses cookies to keep your session active and to remember your lobby preferences across visits. You can review and adjust cookie settings through your browser; some features may not function correctly if session cookies are disabled.
Your account is protected by the login credentials you set up. If you suspect unauthorised access, contact support immediately via live chat — we can place a hold on your account and walk you through the recovery steps shown in account settings.
To request deletion, correction, or export of your account data, raise the request through our support email channel with your account reference. We will confirm receipt and handle it within the timeframe local law requires.
Answers to the questions we hear most often about how these legal terms work in practice.
Access and eligibility depend on local law and are available where local law permits. If your region allows access, these terms govern your use of the account, wallet, and game lobby from the moment you register. The current eligibility conditions are shown during the account sign-up flow.
When you close your account, we retain only the data required by applicable law or regulatory obligation. Data held beyond that period is deleted. To confirm what is retained and for how long, submit a request through our support email channel with your account reference.
Yes. Open account settings after login to update your contact information or linked payment method, such as your DuitNow-registered number. For fields that are locked, contact our support team with the correct information and they will process the update directly.
Start with your account dashboard — the full transaction log shows every DuitNow, Boost, or GrabPay movement with timestamps and status. If the record does not match what you expect, raise a dispute through live chat or email and include the transaction reference shown in your dashboard.
No. Game studios such as CQ9 and Pragmatic Play supply game content to our lobby. They do not process your payments, hold your account credentials, or access your wallet data. Your account information stays within w00's own systems and the payment rails you use.
Use the support email channel listed on our contact page and reference the specific clause or policy section you are asking about. Live chat can also handle policy questions — describe the issue clearly and our team will route it to the right person and send you a reference number.